Terms and Conditions and General Information


Pickup: Passengers are to be waiting at their pick up location 10 mins prior to the booked time.  Any passengers not at the pickup location at the booked time will not be contacted and it will be assumed that they have cancelled and will not get a refund.   If a passenger might be late for a booked pickup then the office will need to be notified to see if the bus can wait.  The bus will not wait for more than 10 minutes but only if the office has been contacted first. 

Road and Weather Conditions may alter timings and may also lead to the service being cancelled in extreme circumstances for the safety and comfort of our passengers.

Cairns Cooktown Express reserves the right to refuse entry to any passenger. 

Alcohol is not allowed to be consumed on the bus.

Food is not to be consumed on the bus.

Smoking is not allowed on the bus.

Luggage:  Passengers can carry a bag with them.  Any large luggage or other bulky items will incur an extra booking fee of $30 per item.

Lost Property: Any lost property will be kept in the office of Cairns Bus Charters and can be collected by the customer.  Any missing lost property is not the responsibility of Cairns Bus Charters.

Discounted Fares: Cairns Cooktown Express offers discounted fares for Concession Card holders, Students and Children.   Passengers need to show the driver of the bus their concession card or student card to get the discounted rate.  If this cannot be shown then the full fare applies.

Cancellation and Refund Policy: Cancellations must be made by phoning the Cairns Cooktown Express office on (07) 40492255. Any cancellations within 24 hours will forfeit any money paid and not be entitled to any refund.  Cancellations made with more than 24 hours of travel time will not have any cancellation fees. 

There will be no refunds for cancellations made within 24 hours of travel.

Credit Card Surcharges and Fees: Cairns Bus Charters doesn’t have any additional credit card surcharges or fees.  The advertised price on the website is what you pay.

Privacy Policy

We have committed ourselves to protecting your privacy. We use the information gathered to enable your account and to enhance your online experience. We will not sell our database of customer details or details about customers to a third party. Any and all the information collected on this website will be kept strictly confidential and will not be sold, reused, rented, disclosed, or loaned. We respect the right of users to remain anonymous and will endeavour not to knowingly disclose user identities unless directed by a court of law.

We may release customer information when we believe, in good faith, that such release is reasonably necessary to (i) comply with law, (ii) enforce or apply the terms of any of our user agreements or (iii) protect the rights, property or safety of our users, or others.

When you place an order through this website, we need to know your name, e-mail, phone number, address and credit card details if paying by credit card. This allows us to process and fulfil your order successfully. It also helps us in maintaining your account.

"Cookies" are small pieces of information that are stored by your browser on your computer's hard drive. Our cookies do not contain any personally identifying information. They allow you to place your online order and to login once you are subscribed. Most Web browsers automatically accept cookies, but you can usually change your browser to prevent that. You will need cookies enabled to use our website.

Your Consent

By using our online booking system you consent to the collection and use of this information by us. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.

Secure Transactions

We offer Credit Card processing through SecurePay, a business of Australia Post. Credit Card payments are made directly through SecurePay’s secure payment gateway to insure your personal and credit card details are kept safe. None of your payment details are stored, ensuring your details are protected. For more information regarding the SecurePay payment gateway please go to www.securepay.com.au.

How to contact us

For further information on Cairns Bus Charters’ Terms and Conditions including our Refund and Privacy Policies, or to provide any feedback please contact us